CRISIS RESPONSE WORKERS – PART TIME & FULL TIME POSITIONS
THESE POSITIONS ARE WITHIN OPSEU LOCAL 720 BARGAINING UNIT
START DATE: AS SOON AS POSSIBLE
APPLICATION DEADLINE: OCTOBER 16, 2020
The Crisis Response Worker will assist individuals experiencing a mental health crisis to resume community functioning. Specific responsibilities include information and referral assistance, crisis assessment, interventions and supports, brief crisis counseling and on-site crisis intervention. In addition, you will be part of a team assisting individuals to access mental health specialists and/or hospitals and to coordinate referrals, linkages and follow-up to appropriate community support services.
- Adherence to all policies of Canadian Mental Health Association.
- Assisting individuals experiencing mental health crisis to resume community functioning.
- Provide telephone crisis assessment, brief telephone counseling, referrals and follow-up for individuals experiencing a mental health crisis.
- Respond and provide on-site crisis assessments, intervention and support to individuals experiencing a mental health crisis.
- Coordinate admission to the Crisis Safe Bed and to assist clients in accessing mental health specialists and/or local hospitals, as indicated.
- Provide Crisis support and to assist clients enrolled in the Crisis Safe Bed and develop Wellness Plans. Attend community appointments, and community referrals, as required.
- Partner with Thunder Bay Police Services for the Joint Mobile Crisis Response (JMCR) Team by attending to mental health calls and connecting individuals experiencing a mental health crisis with appropriate care and services.
- Being part of a team assisting individuals to access mental health specialists and/or hospitals and to coordinate referrals, linkages, and follow-up to appropriate community support services.
- Maintain up-to-date client information and records in agency-client records systems.
- Attend and contribute to Crisis Response Services Team meetings and other client-related meetings as required.
- Liaise with families and friends, mental health specialists, police, emergency service personnel, and Schedule 1 facilities to assist individuals requiring acute care admission under the Mental Health Act.
- Performs any other tasks related to the position as required.
Qualifications and Characteristics:
- A post-secondary degree in the health or human services field, along with one year of mental health experience
- Applicants should demonstrate a good knowledge of community mental health and other social service resources and possess skills and experience in crisis assessment, intervention strategies, and crisis counselling/support
- Applicants should demonstrate a willingness to learn and actively participate in an extensive training program provided in the Crisis Response program
- The incumbent shall also have excellent interpersonal, communication, and problem-solving skills
- Demonstrated understanding of personal space and the ability to role model healthy boundaries
- Ability to manage conflict and crisis situations
- Ability to communicate professionally with community agencies
- Cultural competence for diverse populations
- Personal qualities of empathy, understanding and patience
- Must be legally eligible to work in Canada
- Successful completion of a Police Vulnerable Sector Check (PVSC) is required
- Ability to speak French is considered an asset
- You must be available for shift work and have a valid driver’s license
Interested applicants should submit their resume & cover letter to: firstname.lastname@example.org
CMHA Thunder Bay is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Aboriginal persons and persons with disabilities.