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We are happy to share the Canadian Mental Health Association Thunder Bay Branch Multi-Year Accessibility Plan, covering the five years from 2020-2024. This Plan describes how Canadian Mental Health Association Thunder Bay Branch will continue to identify and eliminate accessibility barriers, both as a provider of mental health services to clients, and as an employer to any staff member.

Over the few years, Canadian Mental Health Association Thunder Bay Branch has focused on implementing practices to ensure that we are in compliance with the requirements under the Accessibility for Ontarians with Disabilities Act. From 2020-2024, we hope to build upon the progress that we have made in this area, in line with our five-year plan.

We are motivated to be a frontrunner in service and operational excellence, and we will continue to empower our clients, employees and volunteers. As a leading service provider in the area of mental health, we continue to strive towards the goal of having barrier-free services that are accessible for all individuals involved.

We will remain focused on meeting all accessibility needs of individuals involved with our agency by continuing to provide up-to-date staff training and keeping accessibility a top priority for our agency.

We welcome any type feedback on our accessibility practices.

Introduction / Statement of Commitment

Canadian Mental Health Association Thunder Bay Branch will develop, implement and maintain policies governing how it will achieve accessibility through these requirements.

Canadian Mental Health Association Thunder Bay Branch will include a statement of its commitment to meeting the accessibility needs of persons with disabilities in a timely manner in its policies. These documents will be made publicly available in an accessible format, upon request.

Canadian Mental Health Association Thunder Bay Branch will establish, implement, maintain and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under the IASR. Accessibility plans will be made available in an accessible format, upon request, and will be posted on our website.

Canadian Mental Health Association Thunder Bay Branch will review and update its accessibility plan once every five (5) years and will establish, review and update our accessibility plans in consultation with persons with disabilities or an advisory committee. Annual status reports will be prepared that will report on the progress of the steps taken to implement Canadian Mental Health Association – Thunder Bay Branch’s accessibility plan. This status report will be posted on our website. If requested, the report shall be created in an accessible format.


CMHA Thunder Bay is committed to providing accessible client service. CMHA Thunder Bay will ensure it takes all reasonable measures to provide accessible services to clients with a disability ensuring compliance with Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disability Act, 2005.

CMHA has a policy in place to provide excellent service to people with disabilities. This policy addresses the following:

  1. The Provision of Services to Persons with Disabilities;
  2. The Use of Assistive Devices;
  3. The Use of Guide Dogs, Service Animals and Service Dogs;
  4. The Use of Support Persons;
  5. Notice of Service Disruptions;
  6. Client Feedback
  7. Training;
  8. Notice of Availability and Format of Required Documents

Read the full policy below



If you have any questions or concerns about this policy or its related procedures please submit an accessibility client-consumer feedback form or contact:

Joseph Grant, Manager of Human Resources

Call: 807-345-5564 Email: [email protected]

Mail or Visit: 200 Van Norman Street, Thunder Bay, ON P7A 4B8

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