Accessibility

CMHA Thunder Bay is committed to providing accessible client service. CMHA Thunder Bay will ensure it takes all reasonable measures to provide accessible services to clients with a disability ensuring compliance with Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disability Act, 2005.

CMHA has a policy in place to provide excellent service to people with disabilities. This policy addresses the following:

1. The Provision of Services to Persons with Disabilities;
2. The Use of Assistive Devices;
3. The Use of Guide Dogs, Service Animals and Service Dogs;
4. The Use of Support Persons;
5. Notice of Service Disruptions;
6. Client Feedback;
7. Training;
8. Notice of Availability and Format of Required Documents

Read the full policy

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Questions?

If you have any questions or concerns about this policy or its related procedures please submit an accessibility client-consumer feedback form or contact:

Janice Kirychuk, Director of Branch Support Services
Call: 807-345-5564
Email: cmhatb@cmha-tb.on.ca
Mail or visit: 200 Van Norman Street, Thunder Bay, ON P7A 4B8
www.cmha-tb.on.ca