CMHA Thunder Bay is committed to providing accessible client service. CMHA Thunder Bay will ensure it takes all reasonable measures to provide accessible services to clients with a disability ensuring compliance with Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disability Act, 2005.
CMHA has a policy in place to provide excellent service to people with disabilities. This policy addresses the following:
- The Provision of Services to Persons with Disabilities;
- The Use of Assistive Devices;
- The Use of Guide Dogs, Service Animals and Service Dogs;
- The Use of Support Persons;
- Notice of Service Disruptions;
- Client Feedback;
- Training;
- Notice of Availability and Format of Required Documents
Questions?
If you have any questions or concerns about this policy or its related procedures please submit an accessibility client-consumer feedback form or contact:
Janice Kirychuk, Director of Branch Support Services
Call: 807-345-5564
Email: cmhatb@cmha-tb.on.ca
Mail or visit: 200 Van Norman Street, Thunder Bay, ON P7A 4B8
www.cmha-tb.on.ca