CMHA Thunder Bay Crisis Response Services Is Here to Help!
Crisis Response Services offers mobile crisis response, crisis support residence, and 24/7 telephone services to both youth and adults who are experiencing a mental health crisis.
Eligibility: All Ages
Thunder Bay: 807-346-8282 District / Toll-Free: 1-888-269-3100 Kenora Rainy River District: 1-866-888-8988
Crisis Response Services brochure (pdf)
We have all experienced a crisis at one point in our life. Something happens or a chain of events occur that exceeds our capacity to cope. We may have reached out to our families and friends to get support, gotten through it, and moved forward; or, we may have found ourselves alone and unable to cope.
Some situations affecting an individual that could trigger a crisis are:
- the onset or recurrence of symptoms related to a mental illness;
- difficulties with the use of alcohol, drugs or other substances;
- challenges in your relationships with others;
- a significant life change or traumatic event;
- feeling alone and isolated;
- loss of housing;
- the loss of a loved one and associated grief;
- racing thoughts that just won’t stop;
- suicidal ideas and thoughts or the development of a concrete plan to end your life.
Crisis Response Contact Numbers
Thunder Bay: 807-346-8282
District / Toll Free: 1-888-269-3100 or Kenora Rainy River District: 1-866-888-8988
Services, Hours, and Eligibility
Our goal is to support the values, strengths, and resiliency of each individual so they regain the balance and well-being they enjoyed before the crisis occurred.
Crisis Response Line
Eligibility: All Ages
Hours: 24 hours a day, 7 days per week, 365 days a year
Contact: 807-346-8282 | District/Toll Free: 1-888-269-3100 or Kenora Rainy River District: 1-866-888-8988
Contact the crisis line at 346-8282 24 hours a day, 7 days a week, 365 days a year. Your call will be answered by trained professionals. This service is available to anyone of any age.
We provide:
- Crisis assessment and intervention
- Support to family members and friends
- Referrals and service linkages to other community services
- Follow-up
- Wellness planning
- Public Education
Crisis Response Mobile Unit – HOURS CURRENTLY REDUCED DUE TO COVID-19 PANDEMIC
Eligibility: All Ages
Hours: 3pm – 11pm, Monday to Friday
Contact: 807-346-8282 | District/Toll Free: 1-888-269-3100
If you would benefit from a meeting in person, our mobile response team will come out to see you. We provide in person crisis assessment intervention in the community. This service is available 3pm to 11pm, Monday to Friday within the City of Thunder Bay.
Crisis Support Residence – CURRENTLY SUSPENDED DUE TO COVID-19 PANDEMIC
Eligibility: Individuals 16 years or older
Hours: 24 hours a day, 7 days per week, 365 days a year
Contact: 807-346-8282 | District/Toll Free: 1-888-269-3100
If it is determined that you would benefit from having a short stay in our Crisis Support Residence, the crisis response team will help you access this service. This voluntary residential support is available 24 hours a day, 7 days a week to individuals 16 years of age or older.
Situations that might lead to a short stay include:
- when in emotional distress;
- respite from your current situation to develop skills to prevent or manage a crisis in the future;
- support to adjust to changes in your medication;
- when your mental health is impacting you at home, work or school, and
- when having thoughts of suicide or hopelessness.