CMHA Thunder Bay Crisis Response Services Is Here to Help!
Crisis Response Services offers mobile crisis response, crisis support residence, and 24/7 telephone services to both youth and adults who are experiencing a mental health crisis.
Eligibility: All Ages
Thunder Bay: 807-346-8282
District / Toll-Free: 1-888-269-3100
Crisis Response Services brochure (pdf)
We have all experienced a crisis at one point in our life. Something happens or a chain of events occur that exceeds our capacity to cope. We may have reached out to our families and friends to get support, gotten through it, and moved forward; or, we may have found ourselves alone and unable to cope.
Some situations affecting an individual that could trigger a crisis are:
- the onset or recurrence of symptoms related to a mental illness;
- difficulties with the use of alcohol, drugs or other substances;
- challenges in your relationships with others;
- a significant life change or traumatic event;
- feeling alone and isolated;
- loss of housing;
- the loss of a loved one and associated grief;
- racing thoughts that just won’t stop;
- suicidal ideas and thoughts or the development of a concrete plan to end your life.
Crisis Response Contact Numbers
Thunder Bay: 807-346-8282
District / Toll Free: 1-888-269-3100
Services, Hours, and Eligibility
Our goal is to support the values, strengths and resiliency of each individual so they regain the balance and well-being they enjoyed before the crisis occurred.
Crisis Response Line
Eligibility: All Ages
Hours: 24 hours a day, 7 days per week, 365 days a year
Contact: 807-346-8282 | District/Toll Free: 1-888-269-3100
Contact the crisis line at 346-8282 24 hours a day, 7 days a week, 365 days a year. Your call will be answered by trained professionals. This service is available to anyone of any age.
We provide:
- Crisis assessment and intervention
- Support to family members and friends
- Referrals and service linkages to other community services
- Follow-up
- Wellness planning
- Public Education
Crisis Response Mobile Unit
Eligibility: All Ages
Hours: 3pm – 11pm, 7 days a week, 365 days a year
Contact: 807-346-8282 | District/Toll Free: 1-888-269-3100
If you would benefit from a meeting in person, our mobile response team will come out to see you. We provide in person crisis assessment intervention in the community. This service is available 3pm to 11pm 7 days a week, 365 days a year within the City of Thunder Bay.
Crisis Support Residence
Eligibility: Individuals 16 years or older
Hours: 24 hours a day, 7 days per week, 365 days a year
Contact: 807-346-8282 | District/Toll Free: 1-888-269-3100
If it is determined that you would benefit from having a short stay in our Crisis Support Residence, the crisis response team will help you access this service. This voluntary residential support is available 24 hours a day, 7 days a week to individuals 16 years of age or older.
Situations that might lead to a short stay include:
- when in emotional distress;
- respite from your current situation to develop skills to prevent or manage a crisis in the future;
- support to adjust to changes in your medication;
- when your mental health is impacting you at home, work or school, and
- when having thoughts of suicide or hopelessness.