CRISIS RESPONSE SUPERVISOR
FULL-TIME POSITION (80 HOURS BI-WEEKLY)
START DATE: AS SOON AS POSSIBLE APPLICATION DEADLINE: JANAURY 22, 2021
The CMHA Branch provides centralized and mobile crisis services in the City of Thunder Bay and District. The program operates a 24 hour a day, seven days a week telephone call centre; Stabilization Bed Program, and a seven day week evening mobile response.
Reporting to the Program Manager, the Supervisor is responsible for providing dynamic leadership within the Crisis Program to strengthen the delivery of crisis services in Thunder Bay and the District. The Supervisor will be part of a management team and when required serve as Acting Manager. Hours of work will be rotating days/evenings, some weekends as required.
The ideal candidate will possess a degree in Social/Human Services with 3 to 5 years’ experience in a supervisory capacity in a mental health and/or addictions environment. Other combinations of education and related experience may be considered.
Key Responsibilities:
- Provide mentorship, guidance, training and clinical supervision to crisis staff to ensure timely and effective recovery-focused care to individuals experiencing a mental health crisis.
- Provide feedback and clinical direction to team members in areas of crisis triage, risk assessment, crisis intervention, and documentation.
- Orientation and training of new hires, scheduling, staff supervision, performance correction and evaluation, and discipline.
- Assuming On-Call Rotation for the agency.
- Implement revised operations and initiatives under the direction of the Manager.
- Assist in ensuring services are reflecting and meeting standards and best practice of crisis intervention and joint police mobile crisis response modalities/models.
- Provide input and evaluation to the Manager to promote program development and enhancements for community response to mental health crisis, particularly with Police and EMS.
- Organize and attend client program conferences as required.
- Other duties as assigned.
Qualifications and Characteristics:
- Post-secondary degree in Human Services, Social Services or related discipline
- Regulated Health Professional is considered an asset
- Minimum 3 to 5 years’ direct supervisory experience
- Minimum 5 years’ experience working in the field of mental health across the life span (youth, adults, elderly)
- Demonstrated knowledge of the community mental health system within Thunder Bay and district and relevant resources.
- Strong interpersonal and communication skills
- Strong computer skills is essential
- Working knowledge of the Mental Health Act, The Child and Family Services Act, and other relevant legislations.
- Demonstrated skill in conflict resolution and team dynamics
- Demonstrated ability to think critically, problem solve and make decisions in crisis situations
- Ability to speak French considered an asset.
- The use of vehicle (valid driver’s license), and 2 million liability is required
- Current Police Vulnerable Sector Check (PVSC)
This position involves flexible hours and the successful candidate must be able to work evenings and weekends, and provide emergency on-call support as needed. Must be willing to work nights, and this position requires the ability to work a variety of shifts including evening and weekends and providing emergency on call services.
Interested applicants must submit a cover letter, resume & three supervisory references to: careers@cmha-tb.on.ca
STABILIZATION SUPPORT WORKERS
FULL TIME & PART-TIME POSITIONS
THESE POSITIONS ARE WITHIN OPSEU LOCAL 720 BARGAINING UNIT
START DATE: AS SOON AS POSSIBLE APPLICATION DEADLINE: JANUARY 22, 2021
The Stabilization Support Worker is responsible for supporting individuals with daily living while facilitating an atmosphere of safety, independence, social interaction and community involvement. The Stabilization Support Worker will work shifts to facilitate 24/7 shift coverage. They will participate as a member of a team of professionals whose focus is safety, stability and support for individuals in a mental health crisis and in immediate contact with the police.
Key Responsibilities:
- Adherence to all policies of Canadian Mental Health Association.
- Side by side support/teaching in activities and skills of daily living.
- Ensure medications are appropriately stored and delivered to clients at the appropriate times and dosages and documented.
- Supporting clients with developing, participating and following through with recovery plans/coordinated care plans.
- Ensure the safety and security of all residents during shifts, including interpersonal safety and security of the residence.
- Monitor individual recovery plan/coordinated care plan compliance and changes in mental health symptoms.
- Interface with community services and programs with and on behalf of residents.
- Plan for groceries, meals, household maintenance and supplies in conjunction with other residential support staff.
- Ensure the completion of shift responsibilities and routines as identified in agency policy and procedures.
- Maintenance of client files and data files including updating of client information consistent with agency policies and procedures.
- Attend monthly staff meetings and educational/training opportunities as required.
- Documentation of all shift changes using the electronic scheduling software and follow agency policies and procedures.
- Participate on specific committees or working groups as assigned by the Program Manager and/or Supervisor.
- Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS, and Safe Work Procedures; including but not limited to Fire, Disaster an Evacuation Plans.
- Support an environment which avoids, prevents and corrects all activities or actions which may result in a patient’s safety incident in the delivery of mental health services.
- Other duties as directed.
Qualifications and Characteristics:
- Diploma in Human Service Field (Social Service Worker/Addictions/Native Child and Family etc.)
- PSW with relevant experience working with individuals with mental health struggles and/or demonstrated ability to work with vulnerable populations
- Personal qualities of empathy, understanding and patience
- Ability to participate side by side with individuals to accomplish tasks and develop meaningful activities
- Ability to manage conflict and crisis situations
- Ability to work independently as well as in a team environment
- Ability to carry out and role model activities of daily living
- Understanding and applied knowledge of Recovery Model
- Understanding of trauma informed practice and implementation
- Good interpersonal communication and relationship building skills
- Ability to communicate professionally with community agencies
- Cultural competence for diverse populations
- Demonstrated understanding of personal space and the ability to role model healthy boundaries
- Must be legally eligible to work in Canada
- You must be available for shift work
- Successful completion of a Police Vulnerable Sector Check (PVSC) is required
- Ability to speak French is considered an asset
- Ability to travel and must have use of personal vehicle, valid Driver’s license and $2,000,000.00 liability
IMPACT WORKERS
PART-TIME POSITIONS. THESE POSITIONS ARE WITHIN OPSEU LOCAL 720 BARGAINING UNIT
START DATE: JANUARY 2021 END DATE: JUNE 2021
APPLICATION DEADLINE: JANAURY 22, 2021
The IMPACT Worker work alongside with a team member from the Thunder Bay Police to respond to individuals in a mental health crisis, and will be situated at the local police station when so scheduled. The IMPACT Worker completes a comprehensive mental health assessment and connects individuals to the appropriate mental health services. The IMPACT Worker also provides follow-up to individuals within 24 hours of the initial crisis intervention. The IMPACT worker will also be scheduled for in office work as required and appropriate, such as administrative/office functions, telephone or regular mobile response. The IMPACT worker will also determine the need for admission to Crisis Safe beds.
The work of the IMPACT Worker is guided in practice to apply the principles of “recovery” and Psychiatric Rehabilitation Approach Technology.
Key Responsibilities:
- Provide crisis intervention and support services to individuals experiencing a mental health crisis.
- Provide services information and link individuals, families and friends to community mental health agencies and social service resources.
- Provide telephone crisis assessment, brief telephone counseling, referrals and follow-up for individuals experiencing a mental health crisis on occasion/when assigned.
- Liaise with families and friends, mental health specialists, police, emergency service personnel, and Schedule 1 facilities to assist individuals requiring acute care admission under the Mental Health Act.
- Coordinate referrals, linkages, and follow-up to appropriate community support services.
- Maintain up-to-date client information and records in agency client records systems.
- Ensure all required documentation is completed in a timely fashion.
- Communicate service and client information in accordance with established procedures.
- Maintain effective working relationships with community agencies, clients, family members, and other mental health specialists as appropriate.
- Attend and contribute to Crisis Response Service Team meetings and other client related team meetings as required.
- Ensure safe work methods and practices at all times.
- Represents the Canadian Mental Health Association, Thunder Bay Branch, in a professional manner and adheres to standards consistent with the values and philosophy of the Association.
- Adhering to and promoting CMHA’s Code of Ethics Policy.
- Complying with CMHA’s Health and Safety Policies
- Complying with Thunder Bay Police Services applicable policies, procedures and protocols.
- Performs any other tasks related to the position as required.
Qualifications and Characteristics:
- Must possess advanced skills in crisis assessments, documentation and intervention and/or possess ASIST
- Ability to working collaboration with Thunder Bay Police officers by providing guidance and expertise in determining apprehension criteria and or resolution strategies through de-escalation techniques
- Ability to work a variety of shifts (eight & twelve hour lengths).
- Experience and knowledge of the criminal justice system an asset
- Diploma or Degree in the Health and Human Services
- Strong background working with individuals with mental illness & addictions
- Good knowledge of community health and other health related social services resources
- Excellent interpersonal, verbal and written communication skills
- Good problem solving, team work and counseling skills
- Computer and data entry skills (emhware, OCAN)
- Physically capable to perform job requirements.
- Must be legally eligible to work in Canada
- Successful completion of a Thunder Bay Police Service Waiver is required
- Ability to speak French is considered an asset
- You must be available for shift work and have a valid driver’s license
CRISIS RESPONSE WORKERS
PART-TIME & FULL-TIME POSITIONS. THESE POSITIONS ARE WITHIN OPSEU LOCAL 720 BARGAINING UNIT
START DATE: AS SOON AS POSSIBLE APPLICATION DEADLINE: January 22, 2021
The Crisis Response Worker will assist individuals experiencing a mental health crisis to resume community functioning. Specific responsibilities include information and referral assistance, crisis assessment, interventions and supports, brief crisis counseling, and on-site crisis intervention. In addition, you will be part of a team assisting individuals to access mental health specialists and/or hospitals and to coordinate referrals, linkages, and follow-up to appropriate community support services.
Key Responsibilities:
- Adherence to all policies of the Canadian Mental Health Association.
- Assisting individuals experiencing a mental health crisis to resume community functioning.
- Provide telephone crisis assessment, brief telephone counseling, referrals, and follow-up for individuals experiencing a mental health crisis.
- Respond and provide on-site crisis assessments, intervention, and support to individuals experiencing a mental health crisis.
- Coordinate admission to the Crisis Safe Bed and to assist clients in accessing mental health specialists and/or local hospitals, as indicated.
- Provide Crisis support and to assist clients enrolled in the Crisis Safe Bed and develop Wellness Plans. Attend community appointments, and community referrals, as required.
- Partner with Thunder Bay Police Services for the Joint Mobile Crisis Response (JMCR) Team by attending to mental health calls and connecting individuals experiencing a mental health crisis with appropriate care and services.
- Being part of a team assisting individuals to access mental health specialists and/or hospitals and to coordinate referrals, linkages, and follow-up to appropriate community support services.
- Maintain up-to-date client information and records in agency-client records systems.
- Attend and contribute to Crisis Response Services Team meetings and other client-related meetings as required.
- Liaise with families and friends, mental health specialists, police, emergency service personnel, and Schedule 1 facilities to assist individuals requiring acute care admission under the Mental Health Act.
- Performs any other tasks related to the position as required.
Qualifications and Characteristics:
- A post-secondary degree in the health or human services field, along with one year of mental health experience
- Applicants should demonstrate a good knowledge of community mental health and other social service resources and possess skills and experience in crisis assessment, intervention strategies, and crisis counselling/support
- Applicants should demonstrate a willingness to learn and actively participate in an extensive training program provided in the Crisis Response program
- The incumbent shall also have excellent interpersonal, communication, and problem-solving skills
- Demonstrated understanding of personal space and the ability to role model healthy boundaries
- Ability to manage conflict and crisis situations
- Ability to communicate professionally with community agencies
- Cultural competence for diverse populations
- Personal qualities of empathy, understanding and patience
- Must be legally eligible to work in Canada
- Successful completion of a Police Vulnerable Sector Check (PVSC) is required
- Ability to speak French is considered an asset
- You must be available for shift work and have a valid driver’s license
Interested applicants should submit their resume & cover letter to: careers@cmha-tb.on.ca
CMHA Thunder Bay is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Aboriginal persons and persons with disabilities.
We thank all candidates for their interest in this position however only those selected for an interview will be contacted.
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