Careers and Placements

Mental Health Service Worker, Case Management Services

Who we are! 

Canadian Mental Health Association – Thunder Bay Branch is a nonprofit service provider working to ensure mental health services are available for all.  CMHA Thunder Bay is committed to providing quality services for all of Northwestern Ontario residents where all staff strive to protect and promote mental health for all through healthy lifestyle and exemplary recovery focused approach improving upon each individual’s well-being. 

What is the job? 

The Mental Health Service Worker will work within a team that serves to provide comprehensive case management services within a recovery and strength-based model of care to referred individuals many of whom have on-going, serious and complex mental and physical health and addiction issues   

The Mental Health Service Worker will work closely with community agencies, landlords and housing providers facilitating referrals and advocating for community support, with the main priority and purpose being to assist the individual obtain and maintain housing.   

Key Responsibilities: 

The Mental Health Service Worker shall assume responsibility and be evaluated for: 

1. Ability to work with client’s needs within a recovery framework 

2. Ability to work flexible schedule in order to accommodate the needs of the clients 

3. Ability to offer therapeutic life skills and recreational support to clients 

4. Implement client-centered supports using a harm reduction approach 

5. Demonstrated tolerance and understanding for individuals who present for services with urgent multiple needs, issues and problematic behavioural characteristic 

6. Apply long term strategies that support client recovery 

7. Use non-violent crisis intervention strategies that may impact client’s housing stability 

8. Establish and maintain collaborative relationships with required community resources 

9. Identify market rent units in the location of choice of the client and negotiate provision of supplements with community landlords 

10. Maintain relationships with local landlords and facilitate problem solving strategies that will help keep clients housed 

11. Sound knowledge of the range of primary and community health, mental health and addictions and related social services and how to access them 

12. Knowledge of the housing continuum, including supported housing systems and program models for special needs populations 

13. Ability to maintain an empathetic “clear-eyed detachment” for the dilemma of individuals in severe need, have a tolerance for frustration and delayed gratification, and be able to juggle creatively and successfully around a variety of barriers that keep individuals from successful personal and community living 

14. Routinely assessing client’s health for potential problems and developing and implementing a plan with the client to address any health-related concerns. 

15. Identifying and coordinating referrals to community resources based on the client’s goal(s). 

16. Ensuring accurate records, receipts, mileage statements, and expense claims are maintained with appropriate forms 

17. Ensuring collection of statistics, reports, incident reports, on-call reports, weekly time sheets, and performance appraisals are submitted to the Program Supervisor/Director.   

18. Adhering to and promoting CMHA’s Code of Ethics Policy & complying with CMHA’s Health and Safety Policies. 

19. Completes other duties that may be assigned. 

Qualifications and Characteristics: 

• Post-secondary degree or diploma in Social Sciences, together with relevant experience 

• Demonstrated knowledge and skills in bio-psychosocial assessment 

• Knowledge of the health, mental health, addictions, and social services 

• Functional computer skills 

• Ability to speak French is considered an asset 

• Demonstrated ability to work with complex populations 

• Ability to work in unstructured environments 

• Evidence of solid relationships with community partners 

• ASIST and Non-Violent Crisis Intervention an asset 

• File updating and maintenance 

• Problem solving, organizational, listening, and verbal skills 

• Ability to work independently in the community 

• Knowledge and understanding of harm reduction and recovery approaches to service delivery 

• Successful completion of a Police Vulnerable Sector Check (PVSC) is required 

• You are required to hold a valid Class “G” driver’s license, provide verification of two million liability coverage on your vehicle, and are expected to transport clients, as required by your manager.  

• Legally eligible to work in Canada 

What is in it for you? 

• Membership in the Healthcare of Ontario Pension Plan (HOOPP) which is one of the strongest and most stable defined benefit (DB) pensions in Canada 

• Eligibility for participation in CMHA National Pension Plan 

• Opportunity to join a fast-paced, positive working environment where recognition and personal growth are highly valued 

• Being a part of an organization which is “Accredited” through Accreditation Canada   

Position must be worked on site. 

Interested applicants may submit a cover letter, resume & three workplace supervisory references to: [email protected] 

CMHA Thunder Bay is committed to creating a diverse and inclusive environment that is fully accessible and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Indigenous peoples and persons with disabilities. 

Please make us aware of any known accommodation needs, if necessary. 

We thank all candidates for their interest in this position however only those selected for an interview will be contacted. 

Crisis Response Worker Crisis Response Services

Various Job Types 2 Temporary Full-Time, 2 Permanent Full-Time, and 1 Casual Vacancies Exist

Rate: $28.35 – $30.14/hour (based on experience) Rotating schedules

These positions are within OPSEU Local 720 Bargaining Unit

Start date: As soon as possible Application deadline: May 23, 2025

Who we are!

Canadian Mental Health Association – Thunder Bay Branch is a non-profit service provider working to ensure mental health services are available for all. CMHA Thunder Bay is committed to providing quality services for all of Northwestern Ontario residents where all staff strive to protect and promote mental health for all through healthy lifestyle and exemplary recovery focused approach improving upon each individual’s well-being.

What is the job?

The Crisis Response Worker assists individuals experiencing a mental health crisis to resume community functioning. Specific responsibilities include information and referral assistance, crisis assessment, interventions and supports, brief crisis counselling and on-site crisis intervention, emergency referrals, and follow-ups. The work of the Crisis Response worker is guided in practice to apply the principles of “Recovery” and Psychiatric Rehabilitation Approach Technology.

What will you do day to day?

1. Adherence to all policies of Canadian Mental Health Association.

2. Assisting individuals experiencing mental health crisis to resume community functioning.

3. Provide telephone crisis assessment, brief telephone counseling, referrals and follow-up for individuals experiencing a mental health crisis.

4. Respond and provide on-site crisis assessments, intervention and support to individuals experiencing a mental health crisis.

5. Coordinate admission to the Crisis Safe Bed and to assist clients in accessing mental health specialists and/or local hospitals, as indicated.

6. Provide Crisis support and to assist clients enrolled in the Crisis Safe Bed and develop Wellness Plans. Attend community appointments, and community referrals, as required.

7. Determine the need for on-site crisis supports by the Mobile Response Team.

8. Being part of a team assisting individuals to access mental health specialists and/or hospitals and to coordinate referrals, linkages, and follow-up to appropriate community support services.

9. Maintain up-to-date client information and records in agency client records systems.

10. Attend and contribute to Crisis Response Services Team meetings and other client-related meetings as required.

11. Liaise with families and friends, mental health specialists, police, emergency service personnel, and Schedule 1 facilities to assist individuals requiring acute care admission under the Mental Health Act.

12. Performs any other tasks related to the position as required.

What do you bring to the job?

· A post-secondary degree or diploma in the health or human services field, along with one year of mental health experience

· Applicants should demonstrate a good knowledge of community mental health and other social service resources and possess skills and experience in crisis assessment, intervention strategies, and crisis counselling/support

· Applicants should demonstrate a willingness to learn and actively participate in an extensive training program provided in the Crisis Response program

· The incumbent shall also have excellent interpersonal, communication, and problem-solving skills

· Demonstrated understanding of personal space and the ability to role model healthy boundaries

· Ability to manage conflict and crisis situations

· Knowledge and understanding of harm reduction and recovery approaches to service delivery

· Ability to communicate professionally with community agencies

· Cultural competence for diverse populations

· Personal qualities of empathy, understanding and patience

· Must be legally eligible to work in Canada

· Able to provide verification of full vaccination against Covid-19

· Successful completion of a Police Vulnerable Sector Check (PVSC) is required

· Ability to speak French is considered an asset

· ASIST certification considered an asset

· You must be available for shift work

· Possess a valid Class “G” driver’s license

What is in it for you?

• Full medical and dental benefits upon completion of probation (for permanent full-time & part-time roles) CMHA pays 100% of benefit costs for eligible employees
• Sick and vacation benefits for eligible employees
• Competitive wages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP) which is one of the strongest and most stable defined benefit (DB) pensions in Canada
• Opportunity to join a fast-paced, positive working environment where recognition and personal growth are highly valued
• Being a part of an organization which is “Accredited” through Accreditation Canada

Position must be worked on site.

Interested applicants may submit a cover letter, resume & three workplace supervisory references to: [email protected]

CMHA Thunder Bay is committed to creating a diverse and inclusive environment that is fully accessible and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Indigenous peoples and persons with disabilities.

Please make us aware of any known accommodation needs, if necessary.

Student Placement

We have filled all student placements/internships for 2025, if you are interested in a placement or intern opportunity, interested students must fill out the CMHA Thunder Bay Student Placement Application, found here

Student applicants who are selected for an interview will be contacted at a later date.

CMHA Thunder Bay is committed to creating a diverse and inclusive environment that is fully accessible and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Indigenous peoples and persons with disabilities.