CRISIS RESPONSE WORKERS – PART TIME & FULL TIME POSITIONS
THESE POSITIONS ARE WITHIN OPSEU LOCAL 720 BARGAINING UNIT
START DATE: AS SOON AS POSSIBLE
APPLICATION DEADLINE: OCTOBER 30, 2020
The Crisis Response Worker will assist individuals experiencing a mental health crisis to resume community functioning. Specific responsibilities include information and referral assistance, crisis assessment, interventions and supports, brief crisis counseling and on-site crisis intervention. In addition, you will be part of a team assisting individuals to access mental health specialists and/or hospitals and to coordinate referrals, linkages and follow-up to appropriate community support services.
Key Responsibilities:
- Adherence to all policies of Canadian Mental Health Association.
- Assisting individuals experiencing mental health crisis to resume community functioning.
- Provide telephone crisis assessment, brief telephone counseling, referrals and follow-up for individuals experiencing a mental health crisis.
- Respond and provide on-site crisis assessments, intervention and support to individuals experiencing a mental health crisis.
- Coordinate admission to the Crisis Safe Bed and to assist clients in accessing mental health specialists and/or local hospitals, as indicated.
- Provide Crisis support and to assist clients enrolled in the Crisis Safe Bed and develop Wellness Plans. Attend community appointments, and community referrals, as required.
- Partner with Thunder Bay Police Services for the Joint Mobile Crisis Response (JMCR) Team by attending to mental health calls and connecting individuals experiencing a mental health crisis with appropriate care and services.
- Being part of a team assisting individuals to access mental health specialists and/or hospitals and to coordinate referrals, linkages, and follow-up to appropriate community support services.
- Maintain up-to-date client information and records in agency-client records systems.
- Attend and contribute to Crisis Response Services Team meetings and other client-related meetings as required.
- Liaise with families and friends, mental health specialists, police, emergency service personnel, and Schedule 1 facilities to assist individuals requiring acute care admission under the Mental Health Act.
- Performs any other tasks related to the position as required.
Qualifications and Characteristics:
- A post-secondary degree in the health or human services field, along with one year of mental health experience
- Applicants should demonstrate a good knowledge of community mental health and other social service resources and possess skills and experience in crisis assessment, intervention strategies, and crisis counselling/support
- Applicants should demonstrate a willingness to learn and actively participate in an extensive training program provided in the Crisis Response program
- The incumbent shall also have excellent interpersonal, communication, and problem-solving skills
- Demonstrated understanding of personal space and the ability to role model healthy boundaries
- Ability to manage conflict and crisis situations
- Ability to communicate professionally with community agencies
- Cultural competence for diverse populations
- Personal qualities of empathy, understanding and patience
- Must be legally eligible to work in Canada
- Successful completion of a Police Vulnerable Sector Check (PVSC) is required
- Ability to speak French is considered an asset
- You must be available for shift work and have a valid driver’s license
Interested applicants should submit their resume & cover letter to: careers@cmha-tb.on.ca
STABILIZATION SUPPORT WORKERS – FULL-TIME POSITIONS
THESE POSITIONS ARE WITHIN OPSEU LOCAL 720 BARGAINING UNIT
START DATE: AS SOON AS POSSIBLE
APPLICATION DEADLINE: OCTOBER 30, 2020
The Stabilization Support Worker is responsible for supporting individuals with daily living while facilitating an atmosphere of safety, independence, social interaction and community involvement. The Stabilization Support Worker will work shifts to facilitate 24/7 shift coverage. They will participate as a member of a team of professionals whose focus is safety, stability and support for individuals in a mental health crisis and in immediate contact with the police.
Key Responsibilities:
- Adherence to all policies of Canadian Mental Health Association.
- Side by side support/teaching in activities and skills of daily living.
- Ensure medications are appropriately stored and delivered to clients at the appropriate times and dosages and documented.
- Supporting clients with developing, participating and following through with recovery plans/coordinated care plans.
- Ensure the safety and security of all residents during shifts, including interpersonal safety and security of the residence.
- Monitor individual recovery plan/coordinated care plan compliance and changes in mental health symptoms.
- Interface with community services and programs with and on behalf of residents.
- Plan for groceries, meals, household maintenance and supplies in conjunction with other residential support staff.
- Ensure the completion of shift responsibilities and routines as identified in agency policy and procedures.
- Maintenance of client files and data files including updating of client information consistent with agency policies and procedures.
- Attend monthly staff meetings and educational/training opportunities as required.
- Documentation of all shift changes using the electronic scheduling software and follow agency policies and procedures.
- Participate on specific committees or working groups as assigned by the Program Manager and/or Supervisor.
- Provide a safe environment by ensuring adherence to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS, and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans.
- Support an environment that avoids, prevents and corrects all activities or actions which may result in a patient’s safety incident in the delivery of mental health services.
- Other duties as directed.
Qualifications and Characteristics:
- Diploma in Human Service Field (Social Service Worker/Addictions/Native Child and Family etc.)
- PSW with relevant experience working with individuals with mental health struggles and/or demonstrated ability to work with vulnerable populations
- Personal qualities of empathy, understanding and patience
- Ability to participate side by side with individuals to accomplish tasks and develop meaningful activities
- Ability to manage conflict and crisis situations
- Ability to work independently as well as in a team environment
- Ability to carry out and role model activities of daily living
- Understanding and applied knowledge of the Recovery Model
- Understanding of trauma-informed practice and implementation
- Good interpersonal communication and relationship building skills
- Ability to communicate professionally with community agencies
- Cultural competence for diverse populations
- Demonstrated understanding of personal space and the ability to role model healthy boundaries
- Must be legally eligible to work in Canada
- Successful completion of a Police Vulnerable Sector Check (PVSC) is required
- Ability to speak French is considered an asset
- Ability to travel and must have use of personal vehicle, valid Driver’s license and $2,000,000.00 liability
Interested applicants should submit their resume & cover letter to: careers@cmha-tb.on.ca
CMHA Thunder Bay is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Aboriginal persons and persons with disabilities.
We thank all candidates for their interest in this position however only those selected for an interview will be contacted.
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